Automate Support with Agentic AI: Integrated Ticketing in Slack
Enhance IT, HR, and CS operations by automating ticketing via Slack with Agentic AI, reducing resolution times and boosting team efficiency.
Paid, $50/mo
1.7m
Powerful Features
Discover what makes Unthread stand out from the competition
Conversational Ticketing
Use Slack daily to create tickets automatically when issues arise, enhancing communication and tracking.
AI-Powered Responses
Generate AI responses and suggestions, and initiate workflows with AI agents within Slack integrations.
Omni-Channel Integration
Aggregate tickets and data across various sources into a single, accessible dashboard within Slack.
Workflow Automation
Integrate internal tools, loop in the right teams, and measure improvements in response and resolution times.
Comprehensive Analytics
Track response and resolution times, common issues, and team performance with AI analytics.
Real-World Applications
See how Unthread can transform your workflow and boost productivity
IT Ticketing
Automate ITIL processes within Slack and manage access requests and other tickets efficiently.
HR Operations
Utilize a private Slack ticket intake channel for HR tasks, generating answers and escalating as needed.
Customer Support
Answer customer questions via Slack with AI-generated answers and team collaboration.
RevOps Management
Combine Slack and email requests in a single inbox with custom workflows and statuses.
Final Thoughts
Agentic AI enhances team communication and efficiency by automating ticketing in Slack, allowing teams to solve tickets faster with AI-driven solutions.
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