Harvey
2015Maximize Team Efficiency with Hiver's AI Bot Harvey and Google Workspace Integration
Hiver enhances team productivity and customer support through Harvey's AI-driven features, intelligent email management, and seamless Google Workspace integration. Simplify operations, improve performance metrics, and deliver superior service with Hiver.
Free Trial,
37.3k
Tempe, United States of America
Powerful Features
Discover what makes Harvey stand out from the competition
Intelligent Email Management
Harvey's AI leverages NLP to identify the context of customer conversations, offering relevant template suggestions that boost agent efficiency.
Automation
Streamline helpdesk tasks with rule-based automations, managing mundane activities and enhancing customer service response times.
SLA and Business Hours Tracking
Establish clear resolution deadlines, monitor SLA compliance, and set business hours to ensure consistent customer support.
Thank You Detection
Reduce time spent on non-actionable tasks with Harvey's ability to detect and close conversations with 'Thank You' sentiments.
Analytics
Access in-depth analytics to assess team performance and customer satisfaction, providing a data-driven approach to improve support strategies.
Multi-channel Support
Manage customer interactions across different platforms with ease, ensuring a unified and efficient support experience.
Integration
Blend naturally with Google Workspace for a centralized inbox and collaborative environment, minimizing the need for multiple applications.
Real-World Applications
See how Harvey can transform your workflow and boost productivity
Multi-Channel Helpdesk Management
Efficiently coordinate customer service across various communication channels with Hiver's multi-channel capabilities.
Shared Inbox for Teams
Facilitate team collaboration with a shared inbox solution that simplifies internal workflows and drives faster responses.
Financial Operations Support
Accelerate finance-related communication with automation, creating an organized and timely support structure.
People and IT Operations
Enhance operational efficiency through Hiver's intuitive tools designed for HR and IT teams, improving productivity and employee engagement.
AR/AP Management
Streamline Accounts Receivable and Payable processes with Harvey's AI assistance, reducing manual efforts and increasing accuracy.
Final Thoughts
Hiver's AI assistant, Harvey, empowers support teams with advanced artificial intelligence, automation, and analytics in a user-friendly Gmail-based environment, cutting down response times, minimizing effort, and optimizing operational efficiency for better customer satisfaction.
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