Aide

Features

• Automated Intent Detection: Aide identifies customer intents swiftly to help resolve frequent issues.
  
• Inbound Analytics: Discover improvement avenues and understand what can significantly impact user success and satisfaction.
  
• Semantic Analytics: Understand how topics and contact reasons change over time based on customer's underlying intents.
  
• AI Assist: With AI suggestions, save time on manual lookups and provide faster, consistent responses.
  
• Knowledge Management: Organize, share and surface critical knowledge when required.
  
• Automations: Automate common tasks, improve productivity and focus on what truly matters.
  

Use Cases:

• Enhanced Customer Support: With AI-based suggestions and intent detection, resolve customer issues faster and effectively.
  
• Efficient Onboarding: Aide helps new agents become effective and self-sufficient from day one by surfacing relevant knowledge.
  
• Metrics and Analysis: Through inbound and semantic analytics, understand customer behavior, issues and make informed decisions.
  
• Improved Productivity: Automate routine tasks, allowing your team to focus on complex tasks.
  

With Aide’s AI capabilities, automate your customer support operations and transform your approach with data-driven decisions. Efficient solutions, faster onboarding, and improved productivity await you.