Netomi

Features

• Smart Capacity Scaling: Boost your support team's capacity by 5x with Netomi's efficient AI, handling more queries without additional staff.
  
• High Resolution Rate: Achieve a 90% resolution rate, ensuring most customer issues are resolved promptly and efficiently.
  
• Cost Reduction: Cut your support costs in half, reallocate resources, and invest in growth.
  
• Seamless Integration: Integrate Netomi with your existing tech stack smoothly for a unified customer experience.
  
• Real-time Omnichannel Support: Provide consistent support across all channels including email, chat, voice, SMS, and social media.
  
• Data-Driven Insights: Utilize actionable insights from customer communications to enhance service quality.
  
• Proactive Customer Care: Anticipate customer needs with predictive AI, offering preemptive solutions for a superior service.
  
• Compliance and Security: Trust in a platform that adheres to top security standards like SOC2, GDPR, HIPAA, PDPA, and CCPA.
  

Use Cases:

• Banking Services: Customers can open new accounts or check balances effortlessly with AI assistance.
  
• Event Ticketing: Simplify ticket purchases with an AI system navigating users to their preferred events and seats.
  
• Retail and E-commerce: Enable changes in order details or recommendations for similar products on the go.
  
• Hospitality Management: Guests can make reservations, check-in, or request services through a seamless AI conversation.
  
• Dining and Leisure: Find restaurants or book leisure activities easily with a smart, conversational AI guide.
  

Netomi is revolutionizing customer service by bringing proactive, intelligent AI support to enterprises. Reduce costs and elevate customer satisfaction with ease.