Kore.ai

Features

• Intelligent Virtual Assistants: AI-powered virtual assistants to deliver efficient, 24/7 customer support across channels, improving customer satisfaction and retention.
  
• Agent Assist Technology: Kore.ai’s platform enhances agent productivity by providing real-time answers and proactive next action suggestions, thereby improving resolution rates.
  
• Empowered Employee Interactions: Intelligent virtual assistants streamline common employee inquiries, allowing them to focus on critical tasks, ultimately boosting productivity.
  
• Enhanced Search Capabilities: Advanced AI-driven search tools that understand user intent, delivering accurate, personalized answers and preventing LLM hallucinations.
  
• Seamless Application Integration: Boost your existing applications with an out-of-the-box AI engine to foster connectivity and leverage generative and conversational AI models.
  
• Scalable Global Platform: A proven platform that supports billions in client value, underscoring its capability to handle vast interactions and deliver global performance improvements.
  

Use Cases:

• Automating Customer Inquiries: Automate over 80% of customer inquiries, freeing up human talent for more complex tasks and enhancing customer experiences.
  
• Boosting Agent Efficiency: AI assistants support live agents by delivering instant information and sentiment analysis, driving productivity and customer satisfaction.
  
• Enabling HR, IT & Recruitment: Kore.ai offers pre-trained use cases for HR, IT & Procurement, allowing effortless automation of common employee questions.
  
• AI-Powered Search Function: Improve your search function's relevance and accuracy with Kore.ai's intelligent understanding of context and user preferences.
  
• Revitalizing Business Applications: Implement Kore.ai’s conversational AI in existing technology stacks to revolutionize application experiences with minimal effort.
  

Kore.ai sets the standard for enterprise AI solutions, providing intelligent virtual assistants that revolutionize both customer and employee experiences. With easy integration, customization, and a wide array of features, it delivers tangible business outcomes and a significant return on investment.